Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract Article 6 1 b of the General Data Protection Regulation. Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services for example, providing you with information about such goods and services , we will process your information in order to do so.
When you contact us using an enquiry form, we collect your personal details and match this to any information we hold about you on record.
Typical personal information collected will include your name and contact details. We will also record the time, date and the specific form you completed. If you do not provide the mandatory information required by our form, you will not be able to submit the form and we will not receive your enquiry. We will also use this information to tailor any follow up sales and marketing communications with you.
When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us. We record customer-facing phone calls for training and customer service purposes. If you contact us by post, we will collect any information you provide to us in any postal communications you send us. We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.
We have a wide range of social media tools to be able to use. These tools include but not limited to ; Sharing, Likes, comments and submitting content both on and off our website. By using these tools, you are providing your consent to store and use the submitted data whether personal information or general information both on and off our website. Consent: you give your consent to us storing and using submitted content using the steps described above. We may also use this information to tailor any follow up sales and marketing communications with you.
Information you submit may be stored both inside and outside the European Economic Area on our servers as well as third-party servers such as Facebook. For further information about the safeguards used when your information is transferred outside the European Economic Area.
When you register on a competition, we collect the following information: your name, email address, address, location. We will also record the time and date of completion. If you do not provide the mandatory information required by the registration form, you will not be able to register for a competition on our website. Legitimate interest: registering and administering accounts on our website to provide access to content, allows you to use our services, enter competitions and facilitates the running and operation of our business.
When signing up for content, registering on our website or making a payment, we will use the information you provide in order to contact you regarding related content, products and services. We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.
You can opt-out from receiving marketing communications at any time by emailing info justfamilyfun. Legitimate interests: Sharing relevant, timely and industry-specific information on related business services, in order to assist your organisation, grow.
In addition to receiving information about our products and services, you can opt in to receiving marketing communications from us in relation third party goods and services by email by ticking a box indicating that you would like to receive such communications.
Consent: you give your consent to us sending you information about third party goods and services by signing up to receive such information in accordance with the steps described above. For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.
We use technologies such as tracking pixels small graphic files and tracked links in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates, click through rates and content engagement that our emails achieve.
We can often receive information about you from third parties. The third parties from which we receive information about you can include partner events within the marketing industry and other organisations that we have a professional affiliation with. It is also possible that third parties with whom we have had no prior contact may provide us with information about you. Information we obtain from third parties will generally be your name and contact details but will include any additional information about you which they provide to us.
Reason why necessary to perform a contract: where a third party has passed on information about you to us such as your name and email address in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you as the case may be.
Consent: where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.
Legitimate interests: where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances. For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you.
Our legitimate interest is the performance of our obligations under our sub-contract. Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement. In certain circumstances for example, to verify the information we hold about you or obtain missing information we require to provide you with a service we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as Companies House, online customer databases, business directories, media publications, social media, and websites including your own website if you have one.
In certain circumstances will also obtain information about you from private sources, both EU and non-EU, such as marketing data services. Legitimate interests: Sharing relevant, timely and industry-specific information on related business services.
This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information. We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business. These include the following: Internet services, IT service providers and web developers.
Our third-party service providers are located both inside and outside of the European Economic Area. Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.
We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it where we have shared your information with such service providers, for example. Legal basis for processing: legitimate interests Article 6 1 f of the General Data Protection Regulation.
Legitimate interest relied on: where we share your information with these third parties in a context other than where is necessary to perform a contract or take steps at your request to do so , we will share your information with such third parties in order to allow us to run and manage our business efficiently. Reason why necessary to perform a contract: we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.
Indicating possible criminal acts or threats to public security to a competent authority. If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police.
This could be the case, for instance, if we suspect that we fraud or a cyber-crime has been committed or if we receive threats or malicious communications towards us or third parties.
We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way. Legitimate interests: preventing crime or suspected criminal activity such as fraud.
We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual where we have entered into a contract with you or non-contractual such as legal rights that we have under copyright law or tort law. Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.
We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process. Legitimate interest s : resolving disputes and potential disputes. This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.
Server log information : we retain information on our server logs for 3 months. Order information : when you place an order for goods and services, we retain that information for seven years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes. Correspondence and enquiries : when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 36 further month s , after which point we will archive your information.
Newsletter : we retain the information you used to sign up for our newsletter for as long as you remain subscribed i. In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:. We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:.
Transmission of information to us by email Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet whether by email, via our website or any other means , you do so entirely at your own risk.
We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.
Your information may be transferred and stored outside the European Economic Area EEA in the circumstances set out earlier in this policy. We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject compliance with a court order, for example.
Where we are required to do so, we will ensure appropriate safeguards and protections are in place. Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to the data controller using the details provided at the top of this policy. In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.
Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information. Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.
If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information. We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request. You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to the data controller using the details provided at the top of this policy.
You may also exercise your right to object to us using or processing your information for direct marketing purposes by:. Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.
Major changes to our Privacy Policy or the purposes for which we process your information. Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email where possible or by posting a notice on our website.
We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose. Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it. COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of The website is not intended to solicit information of any kind from persons under the age of It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party.
If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by contacting us by using the details at the top of this policy.
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